Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Appointment bookings — name, email address, phone number, vehicle details (make, model, year), preferred date and time, and service requested.
• Membership registration — first name, last name, email address, phone number, password, vehicle details, license plate number (optional), and referral code (optional).
• Contact messages — name, email address, phone number, subject, and message content.
• Usage data — standard server logs including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm your appointments
• Send appointment reminders, confirmations, and service completion notifications
• Manage your membership account and track loyalty rewards
• Send OTP verification codes for account creation and password reset
• Notify you when you earn a reward or when a reward is expiring
• Respond to your messages and support requests
• Improve our website and services

We do not use your information for marketing campaigns, and we do not sell your information to third parties.

3. Email Communications

By booking an appointment or creating a membership account, you agree to receive transactional emails from York AutoWorx. These include appointment confirmations, reminders, service completion notices, OTP codes, reward notifications, and expiry warnings.

We send emails through Brevo (formerly Sendinblue), a third-party email delivery service. Your email address is shared with Brevo solely for the purpose of sending these communications.

4. Membership Program Data

If you create a membership account, we store your personal details, vehicle information, appointment history, earned rewards, and referral information in our secure database. This data is used exclusively to manage your membership and provide you with loyalty rewards.

Your password is stored in encrypted form using industry-standard hashing. We never store plain-text passwords.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — we use Brevo for email delivery. They process your email address on our behalf and are bound by their own privacy policy.
• Legal requirements — we may disclose your information if required by law or to protect the rights and safety of York AutoWorx, our customers, or others.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. Membership passwords are hashed using bcrypt. However, no method of electronic storage is 100% secure and we cannot guarantee absolute security.

7. Cookies

Our website uses session cookies to maintain your login state when you are logged into your membership account. These cookies are essential for the website to function and are deleted when you log out or close your browser. We do not use advertising or tracking cookies.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your membership account and associated data
• Opt out of non-essential communications

To exercise any of these rights, contact us at the details below.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: